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Shipping Policy
Refund Policy
Privacy Policy
Terms of Sevice

SHIPPING POLICY


For custom & functional glass orders, please write to us directly.
 

Ordering multiple items? We will bundle them & lower shipping fees.
Contact us at _________________ or send us a message here for details.



REFUND POLICY

 

Returns and Exchanges

You have up to 30 days from the shipment date to return purchases. All items must be unused and in sellable condition. You may receive a refund, replacement, or online credit. If you have any questions or concerns, please feel free to contact the gallery through email at _________________

 

What happens if I receive incorrect or damaged merchandise?

If we shipped you an item that was incorrect or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.

 

To Return Products

Notify us through e-mail _________________

For your protection, we suggest you return your merchandise via UPS, Federal Express, or USPS Priority Mail with Delivery Confirmation.

Include your invoice, the product you would like to send back, and the reason for your return.
When we receive the product, we will issue a refund or exchange the item at your request.


 

PRIVACY POLICY

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.g-to-the-roe.com  (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 18.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at ____________________


 

TERMS OF SERVICE

 

Carefully read the following terms and conditions of this agreement. By accessing and using the design Products and Services of Groe, you ("Customer") indicate the acceptance of the following terms and conditions and you agree to be bound by them. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE GROE PRODUCTS AND SERVICES or associated Products and Services and promptly notify Groe in writing.
 

This agreement constitutes the complete and exclusive statement of the agreement between you and Groe with respect to Groe Products and Services and SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, oral or written, and any other communications relating to the subject matter of this agreement.
 

Now, therefore, in consideration of the mutual covenants set forth herein, Groe and Customer agree as follows:
 

1. Order Acceptance, Payment and Rates

A. All orders are subject to acceptance by Groe. An order will be deemed accepted by Groe when Groe sends written confirmation of the order to Customer.

B. Groe shall bill Customer for any applicable fees and related Products and Services as selected by Customer and provided by Groe. Groe reserves the right to change the amount of, or basis for determining, any fees or charges and institute new fees and charges upon prior notice to Customer. If payment by Customer's bank is denied, or Customer's check is returned to Groe for any reason, or Customer otherwise fails to make any payments owing to Groe, Groe may, at it’s discretion, suspend or terminate access to Products and Services and/or terminate this Agreement. Customer's right to use Groe Products and Services are subject to any limits established by Groe or by the Customer's bank. Interest charges of 1% per month (or the highest rate permitted by law if lower than 1% per month) will accrue daily on any unpaid balance, which is more than thirty (30) days overdue. Customer shall be responsible for any and all taxes related to this Agreement.
 

2. Groe Products and Services

A. During the term of this Agreement, Groe shall provide Products and Services to Customer according to an agreement (either written or verbal) accepted by Customer. The specific Products and Services to be provided to Customer shall be established by correspondence between Groe  and Customer. Such Products and Services shall be deemed incorporated by reference into this Agreement, as if fully set forth herein. Groe and Customer shall retain copies of such Products and Services for future reference.
 

3. Rules and Regulations

From time to time Groe may impose reasonable rules and regulations regarding the use of Groe Products and Services. Such rules and regulations are called acceptable use policies and are posted on the Groe web site at https://www.g-to-the-roe.com All such acceptable use policies are incorporated by reference into this Agreement as is fully set forth herein.
 

4. License Grant

During the term of this Agreement, Groe grants to Customer a non-exclusive, personal, non-transferable license to access and use Groe Products and Services. Groe may modify Groe Products and Services at any time for any reason and may provide modified versions of Groe Products and Services to Customer.
 

5. Intellectual Property Rights

Customer acknowledges and agrees that Groe Products and Services constitute confidential and proprietary information of Groe and its licensors and embodies trade secrets and intellectual property of Groe and its licensors protected under United States copyright and other laws and international treaty provisions. Customer further acknowledges that all right, title, and interest in and to all parts of Groe Products and Services, including, without limitation, associated intellectual property rights, are and shall remain with Groe and its licensors. Customer shall not, and shall cause its employees and agents not to, disclose or transfer any portion of Groe Products and Services to any third party. Customer further agrees not to translate, decompile, reverse engineer, disassemble, modify, reproduce, rent, lease, lend, sublicense, distribute, remarket or otherwise dispose of any portion of Groe Products and Services. Customer hereby acknowledges that, if Groe at any time or from time to time performs any customizations or modifications to Groe Products and Services, all rights and interests to such customizations or modifications shall be the sole property of Groe
 

6. Exclusion of Warranties

GROE PROVIDES GROE PRODUCTS AND SERVICES ON AN "AS IS" BASIS, AND WITHOUT ANY WARRANTY OF ANY KIND, whether express or implied, including, but without limitation, any implied warranty of merchantability, or fitness for a particular purpose. While Groe makes reasonable efforts to maintain Groe Products and Services, many factors are not within Groe control. Therefore, Groe does not warrant, and is not responsible for (even if caused by the negligence of Groe) any loss of data, delays, non-delivery or misdelivery of information, lack of access, slows response time, or service interruptions or errors. Loss, delay or non-delivery of data can be due to but not limited to Groe own negligence, viruses or other third parties. Customer's data is defined as any data held by Groe and includes account information, web hosting data, email and domain name Products and Services. This disclaimer and waiver shall apply equally to any and all third party providers. Groe provides no warranty to customer regarding the accuracy of usage statistics, which Groe may provide in its discretion. Further, no advice or information given by a Groe representative shall create a warranty or serve as an amendment to this agreement.

Groe has the right to change prices, or add or delete product features of any existing product or service. The right to change products or Products and Services extends to any software supporting a product or service. Groe reserves the right to change prices or material features at any time upon 30 days prior notice. Groe reserves the right to institute new fees or new material features at any time upon 30 days prior notice. Groe has the right to discontinue products or Products and Services and the right to remove or reassign IP addresses of a customer's web site. Groe also has the right to deactivate a customer's service with a thirty (30) day notice. Except for certain products and Products and Services specifically identified as being offered by Groe, Groe does not control any materials, information, products, or Products and Services on the Internet. The Internet contains unedited materials, some of which are sexually explicit or may be offensive to you. Groe has no control over and accepts no responsibility for such materials. You assume full responsibility and risk for use of the Products and Services and the Internet and are solely responsible for evaluating the accuracy, completeness, and usefulness of all Products and Services, products, and other information, and the quality and merchantability of all merchandise provided through the service or the Internet.

7. Limitation of Liability and Damages

THE TOTAL AGGREGATE LIABILITY OF GROE TO CUSTOMER SHALL BE LIMITED TO THE AMOUNT PAID TO GROE BY CUSTOMER HEREUNDER DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM IN WHICH GROE IS LIABLE TO CUSTOMER. IN NO EVENT SHALL GROE BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR LOSS OF BUSINESS, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED UPON BREACH OF CONTRACT, TORT, OR OTHERWISE AND WHETHER OR NOT GROE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Confidentiality

Customer acknowledges that by reason of its relationship with Groe, it may have access to certain information and materials relating to Groe business, customers, software technology and marketing which Groe treats as confidential (collectively "Confidential Information"). Customer shall: (i) hold in confidence, and not disclose or reveal to any person or entity, any Confidential Information without the clear and express prior written consent of a duly authorized representative: and (ii) not use or disclose any of the Confidential Information for any purpose at any time, other than for the limited purpose of performance under this Agreement. These obligations shall continue indefinitely for so long as the Confidential Information is a trade secret under applicable law and shall continue for two (2) years following termination of this Agreement with respect to Confidential Information, which does not rise to the level of a trade secret.

9. Indemnification

Customer shall indemnify and hold Groe harmless against all third party claims, demands, suits, actions, judgments, losses, costs, damages (direct, indirect and consequential), attorney's fees and expenses that Company may sustain or incur by reason of any breach or alleged breach of any term or condition of this Agreement (including reasonable attorney's fees) and for any act or omission of Customer or its clients which are in any way related to Groe.

10. Export Control

Customer agrees not to export or re-export any portion of Groe Service outside of the United States. Customer further agrees to comply with all United States and other applicable laws, rules and regulations relating to the export, re-export or transshipment of Groe and Services.

11. Force Majeure

Either party shall be excused from any delay or failure in performance hereunder caused by reason of any occurrence or contingency beyond its reasonable control, including but not limited to, acts of God, earthquake, labor disputes and strikes, riots, war, and governmental requirements. The obligations and rights of the party so excused shall be extended on a day-to-day basis for the period of time equal to that of the underlying cause of the delay.


12. Miscellaneous

Customer may not assign its rights or delegate any of its duties under this Agreement without our prior written consent of Groe, and any attempted assignment or delegation without such consent shall be void. If one or more provisions of this Agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby. Nothing in this Agreement or in the understanding of the parties construes upon the parties the status of partners or joint ventures. Groe has the right to amend the Agreement from time to time, and will do so by posting the new Agreement on the Groe web site under the Terms and Conditions at the Policies and Agreements page. The Agreement shall be governed by the local laws, without giving effect to applicable conflict of laws provisions. T

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